Frequently Asked Questions

General
What are your hours of operation?

We answer all emails sent to [email protected] within 1-2 business days.

How do I know how much to buy for my project?

Please review our how-to guide for more information. We also have resources on our blog that may be of interest.

If you still have questions or doubts, please email us at [email protected] and we’d be happy to assist you!

Where are you located?

We are a small business co-founded by two women. We live in Vancouver, British Columbia.

Will your wallpaper work for my project?

Wallpaper works best on smooth surfaces. We don’t recommend you use wallpaper on surfaces that have orange peel, knockdown or popcorn texture.

For best results, ensure that the paint you’re using is semi-gloss, eggshell or satin (preferably not matte), and is painted at least four weeks before you intend to install the wallpaper to allow for enough time for the paint to cure. Otherwise, bubbles may appear underneath the wallpaper.

Payments
Do you charge any tax?

Yes, we charge GST and PST as we are a company based out of British Columbia, Canada.

If I place an order, when will I be charged?

All orders are charged at the time the order is placed.

What types of payment do you accept?

We accept all major credit cards, AfterPay and Sezzle.

Is my order secure?

Your privacy is very important to us. We host our store on Shopify.com where customer information is kept strictly confidential, and will not be sold, disclosed to third parties, or reused without your permission. The only case where we break confidentiality is if a customer disputes a charge or takes any legal action against Otto Studio Inc. For more details, please review our privacy policy.

Returns
Do you accept returns?

All of our products are print-on-demand and cannot be returned under any circumstances. Before any customers purchase our products, they are required to manually agree and accept the terms of our return and exchange policy upon checkout. If you have any questions regarding this policy, email us at [email protected].

Shipping
Where do you ship?

Currently, we ship to Canada, USA, Australia and the UK. If you live outside of any of these countries, we’d love to stay connected with you. Sign up for our newsletter to get updates. For commercial inquiries, please contact us at [email protected]

How long will it take to receive my order?

In order to be environmentally-friendly, all orders are printed-to-order. We print orders Mon-Fri, and aim to have them printed within 3-5 days. We ship via Canada Post and USPS and will provide a link to track each order. If you need your order urgently please email us at [email protected] and we will do our best to work with your timeline. You can also opt for the ‘express’ shipping option when checking out which will cost more but will allow us to ship the order to you sooner.

How can I find out if my order has been shipped?

You can refer back to the confirmation email where you will have the option to track your order. If you’re having a hard time finding your original confirmation, please email us at [email protected] and we will be more than happy to update you on the status of your order.

If I made multiple purchases at different times, will I be charged extra for shipping?

Email us at [email protected] and we will see if we can combine the orders – only if the first order has not yet shipped.

Colour
How can Otto Studio guarantee the colour tone of the products that I am purchasing?

Please note that all computer monitors register colour differently. We will ship the colour and style of the product as stated on the order invoice. All of our products are print-on-demand and all sales are final.

If you have concerns regarding the colour tone of our colourways, we highly recommend ordering a sample prior to placing an order as that’s the only way we can guarantee colour accuracy.

To ensure colour accuracy, we strongly recommend customers to purchase all the materials required for their projects at the same time.

Product
What exactly is peel and stick wallpaper?

Peel and stick wallpaper is removable wallpaper that doesn’t require the typical glue used for traditional wallpaper. This makes the process easier to install and easier to remove.

You said that it’s easy to remove. When does the wallpaper start to bond to the wall?

Even the most removable adhesives will begin to crystalize or harden after 2 years. For easier removal, we highly recommend that you remove the wallpaper within 2 years.

What is the difference between Premium Paper and Premium Vinyl?

We’re proud to offer two different material options. Both are peel-and-stick wallpaper types.

Premium Vinyl
This is a thick, slightly textured vinyl product that is our most affordable option. Premium Vinyl looks similar to our Premium Paper product with a fairly matte finish.

Premium Paper
This is a thick, slightly textured paper product that is a bit softer to the touch. Premium Paper has a fairly matte finish.

 

Are your materials safe for my home?

We design our wallpaper products to be family-friendly, and they are safe to use in both residential and commercial spaces. We only print with water-based latex inks which are non-toxic.

Our Premium Paper peel and stick wallpaper is VOC and PVC free and supports two LEED credits.

Product safety includes:

  • Contains No – IARC Group 1 Carcinogens
  • Contains No – OSHA Regulated Toxic metal or Carcinogens
  • Contains No – USEPA Toxic Release Inventory Substances
  • Complies with European REACH Standards.
  • ASTM E-84 Class A approved (Type II)

 

Is your wallpaper water resistant/washable?

All our products are water-resistant and can be cleaned. Only use warm water and a non-abrasive cloth when cleaning. Don’t use harsh chemicals while cleaning to avoid ink fade on your wallpaper.

Where would you recommend using peel and stick wallpaper?

It’s best to install peel and stick wallpaper where the environment is not too moist. If you would like to install in a kitchen or bathroom, turn on the fan or open a window regularly for optimal results. For optimal adhesion, install the wallpaper at room temperature.

Could you use peel and stick wallpaper as a flooring option?

For special applications like flooring, please contact us at [email protected] for more information.

Are any of your products fire retardant?

All of our products are fire retardant rated and safe to use in any residential or commercial spaces.

Any suggestions on how to remove the wallpaper if it has already bonded?

Peeling the wallpaper 180 degrees back on itself will ensure the least damage to the wall. However, because all walls are prepped and painted differently we cannot guarantee that any removal will not pull paint. We highly recommend that you work with a professional if you have any concerns.

What is the lifespan of peel and stick wallpaper?

As long as you would like! Our product is dimensionally stable and doesn’t shrink over time, like a lot of other products on the market. Our Premium Paper products are reinforced with natural fibers for strength and durability, and Premium Vinyl is designed for high durability.

Where is your product manufactured?

We are proud to say that we print our products in British Columbia.

When will the Premium Paper option be available again?

Due to global supply chain delays, we have sold out of the Premium Paper material. We’re anticipating having it back in stock in late 2022. In the meantime, we’re confident you’ll love our Premium Vinyl option – a very similar finish to the Paper, and at a lower price point.

Installation
I’ve never done a DIY project like this before. What tips do you have?

Before you install, read the how-to guide. Our blog also has some really great content as well that may be helpful.

What type of paint should I use before installing my wallpaper?

For best results, ensure that the paint you’re using is semi-gloss, eggshell or satin (preferably not matte), and is painted at least four weeks before you intend to install the wallpaper to allow for enough time for the paint to cure. If paint is not fully cured, or you are using a matte paint, you run the risk of air bubbles forming or paint peeling off.

Custom Orders
What if I want custom colours? Or prints? Or sizes?

If you have a commercial project you are working on, please email us at [email protected].